I have been looking for a new carry-all bag for my daily commute and when I saw this bag, I thought I had found exactly what I needed. It was water resistant, big enough to fit my laptop and a few books, and had enough pockets to hold my phone, chargers, and all of those little miscellaneous items you end up carrying around for no reason.
I was sadly disappointed when it was finally delivered.
Though the leather and canvas of the bag seem sturdy, the zipper for the front pocket (the very first thing you see and one of the most used parts of the bag) was already broken. As can be seen from the photos the zipper itself fails to close when pulled. I would like to have given more stars for what seems to be a generally good bag but while the fabric might be good, the zippers and quality control are not.
***Update as of 8/25/2020
Adding two for customer service.
The seller reach out to me and offered to send me a new bag since the first one was damaged on arrival. Since I had already purchased another bag for work, they refunded me instead. Mike was very prompt in replying to my emails and the overall customer service experience was very good.
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